A guide that explains the different types of water companies, the different rights people have depending on their water company, and the practical steps New Yorkers can take to keep their water on or correct a wrongful shut-off.

Community Partners

Designer, Arthur Kim, presents a version of the design to the team for feedback.

The COVID-19 pandemic has caused financial hardship for many New Yorkers, who have to make difficult choices between paying for basic needs, like rent and health care, and paying utility bills. To partially address this, New York State created temporary laws to protect access to water during the public health emergency. But many New Yorkers don’t know these laws exist and are living without water or with the threat of having their water shut-off.
To protect access to water for low-income New Yorkers during and after the pandemic, the Public Utility Law Project (PULP), Public Access Design Fellow Arthur Kim, and CUP collaborated on Trouble With Your Water Bill? 
The guide explains the different types of water companies, the different rights people have depending on their water company, and the practical steps New Yorkers can take to keep their water on or correct a wrongful shut-off. With this information, New Yorkers can claim their rights to access water, now and in the future.
PULP will launch Trouble With Your Water Bill? during a webinar at the Rural Housing Coalition of New York’s annual conference. This guide will be distributed through PULP’s technical assistance programs and through legal services organizations, housing rights advocates, and elected officials.

The cover and spread from Trouble With Your Water Bill?

Check out the Project

Web Ready

CUP
<a href="https://welcometocup.org/people/genea-foster" target="_blank" rel="noreferrer noopener">Genea Foster</a><a href="https://welcometocup.org/people/pilar-finuccio" target="_blank" rel="noreferrer noopener"> Pilar Finuccio</a>

Community Partner<a href="https://welcometocup.org/people/pulp" target="_blank" rel="noreferrer noopener"> PULP</a> Rosa Maria Castillo-Kesper Richard Berkley Ian Donaldson

Designer<a href="https://welcometocup.org/people/sean-suchara"></a><a href="https://welcometocup.org/people/arthur-kim" target="_blank" rel="noreferrer noopener"> </a><a href="https://welcometocup.org/people/arthur-kim" target="_blank" rel="noreferrer noopener">Arthur Kim</a>

Project Collaborators

<h4> Special Thanks </h4>
Harriet Cornell, Robert Hayes, Colin McKnight, Maribel Rivera, Marva Threat, Rita Gomez, and Amaya Cantero<h4>Funding Support </h4>
Support for this project was provided by The Tecovas Foundation and public funds from the New York City Department of Cultural Affairs in partnership with the City Council and Council Members Brad Lander and Antonio Reynoso.
<h4>Product Details</h4>
3.5″ × 5.5″ stapled booklet, 12 pages
<h4> </h4>

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Hyperakt is a purpose-driven design and innovation studio that elevates human dignity and ignites curiosity. Since 2001, co-founders Julia Zeltser and Deroy Peraza, along with the Hyperakt team, have been partnering with change-makers moving society forward. We believe in design’s power to build a future filled with courage, optimism, and honesty.

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The Center for Urban Pedagogy (CUP) is a nonprofit organization that uses the power of design and art to increase meaningful civic engagement in partnership with historically marginalized communities.

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