What Does It Mean To Live In My Own Place?

Making Policy Public

What Does It Mean To Live In My Own Place?

The Newtown Creek BOA

Technical Assistance

The Newtown Creek BOA

Your School, Your Choice!

Making Policy Public

Your School, Your Choice!

Zoning It In...

Urban Investigations

Zoning It In...

Figuring Out FEMA

Public Access Design

Figuring Out FEMA

Sign Up!

Public Access Design

Sign Up!

Print Jwenn Yon ti Eklèsisman Sou Dwa Ou Genyen Parapò Ak Sèvis Piblik Ou Yo

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

You can get your English copy here, or your Spanish copy here.

What the Cell?

Urban Investigations

What the Cell?

In the Streets!

Urban Investigations

In the Streets!

Shelter Skelter

Urban Investigations

Shelter Skelter

Making the Grade

Urban Investigations

Making the Grade

Shine a Light on Your Utility Rights

Making Policy Public

Shine a Light on Your Utility Rights

Bodega Down Bronx

Urban Investigations

Bodega Down Bronx

Housing Court Help

Public Access Design

Housing Court Help

Pass It On!

Making Policy Public

Pass It On!