Store Stories

City Studies

Store Stories

Grand Army Plaza

Urban Investigations

Grand Army Plaza

Pay Up!

City Studies

Pay Up!

Work Forced

Public Access Design

Work Forced

Is Suspension The Solution?

City Studies

Is Suspension The Solution?

Education Rights for Families

Technical Assistance

Education Rights for Families

Print Jwenn Yon ti Eklèsisman Sou Dwa Ou Genyen Parapò Ak Sèvis Piblik Ou Yo

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

You can get your English copy here, or your Spanish copy here.

From Shelter to Apartment

Making Policy Public

From Shelter to Apartment

From Shelter to Apartment

Making Policy Public

From Shelter to Apartment

Reclaim Your Worker Rights

Making Policy Public

Reclaim Your Worker Rights

Welcome to Health Care!

Making Policy Public

Welcome to Health Care!

Engage to Change

Technical Assistance

Engage to Change

Welcome to Health Care!

Making Policy Public

Welcome to Health Care!

Innocent Until Proven Risky

Making Policy Public

Innocent Until Proven Risky

Not on Our Watch!

Making Policy Public

Not on Our Watch!