Tenants' Rights to Repairs

Making Policy Public

Tenants' Rights to Repairs

Is Your Landlord Using Construction to Harass You?

Technical Assistance

Is Your Landlord Using Construction to Harass You?

Keep Your Family's Home

Public Access Design

Keep Your Family's Home

Is Your Landlord Using Construction to Harass You?

Technical Assistance

Is Your Landlord Using Construction to Harass You?

Safe Space?

City Studies

Safe Space?

Reclaim Your Worker Rights

Making Policy Public

Reclaim Your Worker Rights

Print Ilumine sus derechos de uso de servicios públicos

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

You can get your English copy here, and your Haitian Creole copy here.

What Options Doc?

Urban Investigations

What Options Doc?

Bottled Up

City Studies

Bottled Up

Your School, Your Choice!

Making Policy Public

Your School, Your Choice!

Record It. Report It!

Public Access Design

Record It. Report It!

Rent, Rights, and Repairs

Public Access Design

Rent, Rights, and Repairs

Pay Dirt

City Studies

Pay Dirt

H2 Oh No!

Technical Assistance

H2 Oh No!

Parents' Rights During COVID-19

Technical Assistance

Parents' Rights During COVID-19