Your Truth, Your Rights

Public Access Design

Your Truth, Your Rights

The Good, Bad, & Unknown

Urban Investigations

The Good, Bad, & Unknown

Making Change

City Studies

Making Change

What Is Zoning?

Envisioning Development

What Is Zoning?

What's in the Water?

Making Policy Public

What's in the Water?

New School on the Block

City Studies

New School on the Block

Print Ilumine sus derechos de uso de servicios públicos

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

You can get your English copy here, and your Haitian Creole copy here.

Innocent Until Proven Risky

Making Policy Public

Innocent Until Proven Risky

My ID

City Studies

My ID

Who Benefits from Community Benefit Agreements?

Urban Investigations

Who Benefits from Community Benefit Agreements?

Shine a Light on Your Utility Rights

Making Policy Public

Shine a Light on Your Utility Rights

Making the Grade

Urban Investigations

Making the Grade

TGNC-NYC

Public Access Design

TGNC-NYC

Reclaim Your Worker Rights

Making Policy Public

Reclaim Your Worker Rights

Rent Regulation Rights

Making Policy Public

Rent Regulation Rights