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Public Access Design

Show Up

Trouble With Your Water Bill?

Public Access Design

Trouble With Your Water Bill?

Es Tu Dinero, Decides Tú

Making Policy Public

Es Tu Dinero, Decides Tú

It's Not Just Personal

Making Policy Public

It's Not Just Personal

Air Fair?

City Studies

Air Fair?

Print Shine A Light On Your Utility Rights

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

You can get your Spanish copy here, and your Haitian Creole copy here.

Is Your Home Making You Sick?

Making Policy Public

Is Your Home Making You Sick?

Shine a Light on Your Utility Rights

Making Policy Public

Shine a Light on Your Utility Rights

$ Breakdown

Urban Investigations

$ Breakdown

Is Your Neighborhood Getting Too Expensive?

Technical Assistance

¡El poder de prepararse!

Public Access Design

¡El poder de prepararse!

Is Your Landlord Using Construction to Harass You?

Technical Assistance

Is Your Landlord Using Construction to Harass You?

Parents' Rights During COVID-19

Technical Assistance

Parents' Rights During COVID-19

Dick & Rick: A Visual Primer for Social Impact Design

Technical Assistance

Dick & Rick: A Visual Primer for Social Impact Design