Es Tu Dinero, Decides Tú

Making Policy Public

Es Tu Dinero, Decides Tú

Pass It On!

Making Policy Public

Pass It On!

Get Support in Housing Court

Making Policy Public

Get Support in Housing Court

Store Stories

City Studies

Store Stories

What's On Your Plate?

City Studies

What's On Your Plate?

En El Campo De Los Impuestos

Making Policy Public

En El Campo De Los Impuestos

Print Shine A Light On Your Utility Rights

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

You can get your Spanish copy here, and your Haitian Creole copy here.

Making the Grade

Urban Investigations

Making the Grade

Pay Dirt

City Studies

Pay Dirt

Keep Your Family's Home

Public Access Design

Keep Your Family's Home

TGNC-NYC

Public Access Design

TGNC-NYC

$ Breakdown

Urban Investigations

$ Breakdown

Power Trip

Urban Investigations

Power Trip

The Cargo Chain

Making Policy Public

The Cargo Chain

Shine a Light on Your Utility Rights

Making Policy Public

Shine a Light on Your Utility Rights