Rumbo A Su Tarjeta Verde

Public Access Design

Rumbo A Su Tarjeta Verde

Pay Dirt

City Studies

Pay Dirt

Social Security Risk Machine

Making Policy Public

Social Security Risk Machine

Are You Ready for a Ruckus?

Urban Investigations

Are You Ready for a Ruckus?

Pass It On!

Making Policy Public

Pass It On!

My ID

City Studies

My ID

Print Shine A Light On Your Utility Rights

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

Are You Ready for a Ruckus?

Urban Investigations

Are You Ready for a Ruckus?

Weathering the Storm

Technical Assistance

Weathering the Storm

Store Stories

City Studies

Store Stories

Show UP

Public Access Design

Show UP

¡No me han pagado!

Public Access Design

¡No me han pagado!

Store Stories

City Studies

Store Stories

Mean Streets

City Studies

Mean Streets

What Is Zoning?

Envisioning Development

What Is Zoning?