Shine a Light on Your Utility Rights

Making Policy Public

Shine a Light on Your Utility Rights

Ready, Set, Apply!

Technical Assistance

Ready, Set, Apply!

Field Guide to Federalism

City Studies

Field Guide to Federalism

Grand Army Plaza

Urban Investigations

Grand Army Plaza

Bail's Set... What's Next?

Public Access Design

Bail's Set... What's Next?

Show UP

Public Access Design

Show UP

Print Shine A Light On Your Utility Rights

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

Sign Up!

Public Access Design

Sign Up!

Figuring Out Health Insurance

Making Policy Public

Figuring Out Health Insurance

What the Cell?

Urban Investigations

What the Cell?

Predatory Equity

Making Policy Public

Predatory Equity

Hello, My Name is Minimum Wage

City Studies

Hello, My Name is Minimum Wage

What Is Affordable Housing?

Envisioning Development

What Is Affordable Housing?

What Does It Mean To Live In My Own Place?

Making Policy Public

What Does It Mean To Live In My Own Place?

Is Your Neighborhood Getting Too Expensive?

Technical Assistance