Common Cents

City Studies

Common Cents

From Shelter to Apartment

Making Policy Public

From Shelter to Apartment

Get Support in Housing Court

Making Policy Public

Get Support in Housing Court

Prison Profits: Who Pays The Price

City Studies

Prison Profits: Who Pays The Price

Share, Where?

Urban Investigations

Share, Where?

We Are Public Housing

Making Policy Public

We Are Public Housing

Print Shine A Light On Your Utility Rights

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

You can get your Spanish copy here.

Rumbo A Su Tarjeta Verde

Public Access Design

Welcome to Health Care!

Making Policy Public

Welcome to Health Care!

Your School, Your Choice!

Making Policy Public

Your School, Your Choice!

How Can I Improve My Park?

Making Policy Public

How Can I Improve My Park?

Seeking Sanctuary

Urban Investigations

Seeking Sanctuary

Shine a Light on Your Utility Rights

Making Policy Public

Shine a Light on Your Utility Rights

Who Benefits from Community Benefit Agreements?

Urban Investigations

Who Benefits from Community Benefit Agreements?

Pass It On!

Making Policy Public

Pass It On!